Topic: zendesk
Zendesk and AWS announce partnership to offer more personalized customer service at scale
Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale. The partnership is geared at assisting businesses in providing users with accelerated, tailored, and conversational experiences spanning every channel while also working to enhance support operations with AI tools, bots, … continue reading
SD Times news digest: Dialogflow’s new beta features, BlackBerry’s Spark Hackathon contest, and Twitter’s new developer requirements
Google announced new beta features to its natural language processing solution Dialogflow. The features are meant to bring new capabilities to customer support and contact centers. Features include Knowledge Connectors, Automatic Spelling Correction, and Phone Gateway integration. Knowledge Connectors are meant for building conversational actions for things like FAQ and knowledge-based answers, the company explained. … continue reading
